Phoenix Theatre Company – Ticket Policy All ticket purchases are final. Please review the following policies before purchasing tickets: Admission Each ticket admits one guest to the selected performance date and time. Please ensure you are purchasing tickets for the correct performance. Arrival Doors open approximately 30 minutes before showtime. We recommend arriving early to allow time for seating before the performance begins. Late Arrivals Late arrivals may be asked to wait until an appropriate break in the performance before being seated in order to avoid disrupting the show. Refunds & Exchanges Tickets are non-refundable. In the event that you are unable to attend, ticket exchanges may be accommodated if seats are available for another performance. Please contact us in advance of the performance date if you require assistance. Performance Etiquette Out of respect for performers and fellow audience members, please silence all phones and electronic devices during the performance. Photography & Recording Photography, video recording, and audio recording during the performance are strictly prohibited. Contact For questions regarding tickets or performances, please contact Phoenix Theatre Company through our website or official social media pages. We thank you for supporting local theatre and look forward to welcoming you to the show!